Shipping policy

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At Holloway Coffee Co., we are committed to delivering fresh, high-quality coffee directly to your door. We carefully roast, package, and ship each order to ensure it arrives in excellent condition.

Processing Time

Most orders are processed within 1-3 business days after purchase.

Orders placed on weekends or holidays will be processed on the next business day.

Please note that during peak seasons, special promotions, or holidays, processing times may be longer than usual.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Delivery destination
  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Delivery Time

Delivery estimates begin after your order has been processed and shipped.

Typical delivery times within the United States are:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days (when available)

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Holloway Coffee Co. is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.

Coffee Freshness

To provide the freshest possible coffee, some orders may be roasted shortly before shipment. This may occasionally add a small amount of processing time but ensures maximum quality and flavor.

Damaged Packages

If your package arrives damaged, please notify us within 7 days of delivery.

Email us at support@hollowaycoffee.com with:

  • Your order number
  • Photos of the damaged package
  • Photos of any damaged products

We will review the claim and work toward an appropriate resolution, which may include replacement, store credit, or refund.

Lost or Delayed Shipments

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.

If your package appears to be delayed, please check the tracking information first. If you need additional assistance, contact us and we will do our best to help investigate the issue.

Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it:

  • Check with household members or neighbors.
  • Verify the shipping address used during checkout.
  • Contact the shipping carrier for assistance.

Holloway Coffee Co. is not responsible for stolen packages after confirmed delivery but will assist where possible.

Domestic Shipping

At this time, Holloway Coffee Co. primarily ships within the United States unless otherwise stated on our website.

Contact Us

If you have questions regarding shipping or an existing order, please contact us:

Holloway Coffee Co.
Email: support@hollowaycoffee.com
Website: https://www.hollowaycoffee.com

Thank you for choosing Holloway Coffee Co. We appreciate your business and look forward to delivering exceptional coffee to your doorstep.